Discover our cancellation insurance

Don’t let the unexpected spoil your boating holiday

We strongly recommend that you take out Gritchen-Mutuaide insurance. If you do not take out this insurance, you will not be covered for the total or partial cancellation of your cruise, nor for the interruption of your holiday. For further details, please refer to our Riverly terms and conditions.

Here are 5 great reasons to choose this insurance option:

01

It guarantees reimbursement of all or part of the fees charged by Riverly in case of cancellation, delayed arrival, or interruption of your cruise.

02

It protects you from many situations that could jeopardize your travel plans: death, medical issues, accidents (to you or close relatives—even if they are not part of the crew), professional obligations, transport issues, late arrival, damage to your home or vehicle, etc.
➔ All conditions are detailed in the insurance policy below.

03

It covers all crew members declared at the time of booking.

04

It also applies in cases of partial trip cancellation, or if only part of the crew cancels.

05

EXCLUSIVE : It covers trip interruption under certain conditions and, exclusively, cancellation due to navigation impossibility caused by unforeseen and uncontrollable events during your cruise (e.g., flooding, lock closures, drought).

Please note:

Insurance must be purchased at the time of your boat booking.
The insurance fee is non-refundable.
Depending on the conditions, a deductible may apply.
The insurer reserves the right to request documentation to support any claim.

To see the full service details and coverage terms for the Gritchen-Mutuaide cancellation insurance, please consult the full policy document here.

In Case of a Claim

1. How to Submit a Claim
Go to www.declare.fr using the link provided in your insurance certificate, then complete your claim in just a few clicks.
We recommend this method as it allows the insurer to identify both the policyholder and the booking quickly.
Your file is opened as soon as your declaration is submitted and a confirmation of receipt is sent.
Alternatively, you can email your claim to: [email protected]

2. Acknowledgement of Receipt
The claims handler will confirm receipt and request supporting documents (e.g., medical certificate, police report, cancellation invoice, etc.)

3. Claim Processing
Each policy is managed by a dedicated team. Once your claim is validated, the reimbursement is processed within one month of cancellation.

Canal du Midi & Camargue

Bourgogne & Environs

Lacs du Mecklembourg

Lagune de Venise

Grande Lago

Shannon & Erne

Venice Lagoon

Do you have a question?

Do you have a question?

Discover our cancellation insurance

Don’t let the unexpected spoil your boating holiday

Here are 5 great reasons to choose this insurance option:

01

02

03

04

05

Oenotourisme & Gastronomie

City Break

Baignade

Golf

En couple

En famille

Entre amis

Week-end & Courts séjours

Une semaine

Longs séjours

Avril

Mai

Juin